Call us on 01753330580

Terms & Conditions


Once initial telephone conversation and site survey have taken place and final price agreed, we will take payment in two stages. A 50% deposit is required at time of ordering, followed by the remaining 50% once the work is complete and an authorised agent signs an acceptance of installation confirming practical completion. Payments can be made by bank transfer.

Any online price quoted is not confirmed until approval by our estimating department and site survey carried out.

The estimate will not be deemed as forming any part of an unconditional acceptance of any order that may result from this estimate. The true costs will not be known until the survey has taken place and any variation to the estimate will be notified to you. Any variation will be supplied on a pro-rata basis.

Site surveys may require a minimum 3-5 days’ notice. For surveys to take place the area must be clear of obstructions on the floor, walls and ceilings.

There will be extra over costs for raked or notched glass determined during the site survey. Any shaped glass will incur a 25% surcharge to that specific sheet of glass.

Any templating required for non-standard shapes will incur an additional cost depending on the scope required.

Once price is agreed and an order is placed, lead time for installation of track work is a minimum 5 days from order. Once track work is installed, glass survey will be maximum 3 days from track work installation. Glass installation and manifestation will be a minimum of 3 days from survey.

All works to be carried out during normal working hours (8am-5.00pm) unless otherwise agreed. Any works out of hours will apply outside these times.

Glass deliveries may carry an extra cost based on carry in distance, access to the building and floor level. Our estimate price is based upon glass being installed no greater than the 1st floor level, with sufficient width corridors to handle the glass. If your installation is above 1st floor level or there is difficult access, then please let us know in advance.

We assume all glass and material can be distributed throughout site via a goods lift etc. If this is not possible and a manual carry is required, then a lifters fee will be added subject to survey.

We reserve the right to change perimeter track size and ironmongery manufacturer in the event of component unavailability.

We strongly advise that is your responsibility to establish the load bearing capacity of any floors or overhead structures onto which the screens are to be installed. This will generally be determined in the site survey but we take no responsibility for structural stability of any surface we will fix to.

We take no responsibility for any damage to ceramic tiled wall or floor surfaces. The framework needs to be mechanically drilled and fixed. Any damage to concealed services including but not exclusive to underfloor heating, pipework, power or data cables we cannot be held responsible for. Exact positions are to be advised and marked prior to work commencement.

Glass installation can only take place in a dry and dust free environment. Install of head, floor and wall abutments need to be to plum, level surfaces and finished surfaces.


All variations to an order after survey has been carried out will be subject to a separate quotation A surcharge may apply for small orders.

All snagging will commence within 5 days of receipt of written notification and photographic evidence of requirements. It will be carried out to an agreed timetable.

Glass & Glazing Federation guidelines on defects or imperfections on glass will be applied. Further details of these are available on request.

We would recommend that Toughened Glass is heat soaked. This can help minimise the risk of spontaneous breakage because of Nickel Sulphide Inclusions (a natural occurrence in the toughening process)

Wasted labour days for aborted surveys and installation of framework and glass is chargeable £180.00 per day/per man.

We make no allowance for disposal of waste material unless otherwise stated.

In offering our Estimate for works we assume that you will have informed us of any presence of Asbestos on site, and that you will provide any Asbestos Register so we can assess risk prior to commencement.

Upon completion if any snagging is required this will commence with receipt of written notification supported by photos.

The Glass Office People Limited reserve the right to withdraw these terms at any time without notice.

All prices are excluding VAT
The Glass Office People
Unit H2 Deseronto Estate
St Mary's Road
Email us at:

Call us on 01753330580

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